Capability Statement

TABLE OF CONTENTS

 

1.     OVERVIEW                     
2.     MISSION STATEMENT
3.     BUSINESS STRUCTURE
4.     PRODUCTS AND SERVICES

  • Workwear& Safety Boots
  • Corporate Wear
  • Polos
  • Hospitality
  • Healthcare& Beauty
  • Accessories
  • Alterations
  • Promotional Gear
  • School Uniforms
  • Logo Embroidery / Design Application

5.     QUALITY ASSURANCE
6.     OUR ULTIMATE GOAL
7.     STRENGTHS AND ACHIEVEMENTS
8.     TESTIMONIALS
        


 

OVERVIEW

 

PROFILE
Uniform Solutions is a retailer of uniforms, work wear, school wear and promotional products.  We cater for all industry sectors including corporate, mining and light industry, hospitality, healthcare, promotional products, leisure and sportingas well as schools.We are also embroidery specialists with in-house digitisers and state-of-the-art embroidery machines. We also manufacture custom-made poloshirts and school uniforms and we provide a range of services including sublimation, thermo application, screenprinting and alterations.

HISTORY
In 2010 Mackay Embroidery and Uniforms Mackay merged and re-branded as Uniform Solutions.  Partners Brenda Heitman and Shelley Walsh lead the team of 20 employees. 
In July 2005, Brenda purchased the business Uniforms Mackay.  It was a small shop, staffed byBrenda and a part-time employee and the business sold corporate uniforms only. In the early days of business there were no computers; eftpos facility; stock inventory; or written procedures.  With determination, hard work; passion and excited optimism Brenda grew the business to include a staff of eight.Brenda's previous experience lies in the education sector with thirty years teaching in high schools predominantly in the local area.   Brenda's organisational skills, intimate knowledge of every aspect of the business and the development of relevant systems and procedures has enabled the business's profile to be raised.
Shelley has long been an established and well known Mackay business woman, having started Mackay Embroidery seventeen years ago. Her early passion for sewing and her skills and knowledge in this area provided the basis for a thriving business. Shelley's vision, business acumen and recognition of the future needs of the Mackay region encouraged her to include workwear as a core part of her embroidery business.Shelley is also the owner/director of Geoff Walsh Engine Parts, highlighting her ability to apply business development skills to diverse business cultures.
Their new joint business,Uniform Solutions, is a unique uniform business that is now recognized as a major supplier of uniforms and workwear to all industry sectors.  Located in Mackay in the heart of Central Queensland, Uniform Solutions is within easy reach of the numerous companies the Bowen Basin coalfields.

 

THE MISSION STATEMENT

"Uniform Solutions will be the preferred supplier of uniforms and workwearfor businesses and schools in Mackay and the surrounding region because of our extensive range of products and services and our superior customer service."
CORE VALUES

 

All staff will project the important values of commitment; honesty; positivity; integrity and helpfulness.

 

The aim of Uniform Solutions is to provide your organisation with quality workwear and uniforms and offer exceptional personalised service.
"CUSTOMER SERVICE IS EVERYTHING"
Uniform Solutions employees are expected to:

  • respect and acknowledge the correct protocols to follow in a work situation;
  • respect each other;
  • share the goals of the business and be proud to be part of an exceptional team;
  • have the interests of the customers as their main focus;
  • care enough about their customers to ensure they are completely satisfied – from the moment they walk in the door until their uniforms have been delivered;
  • take ownership and pride in their role within the business;
  • work as a part of a team – recognising when others need assistance, (or space) and doing everything they can to assist team members;
  • follow procedures precisely;
  • "follow through" or complete each task properly, so it doesn't affect others;
  • Have an understanding of every part of the business, so that they recognise how their actions impact on others.

 

BUSINESS STRUCTURE

 

 

 

PRODUCTS and SERVICES

There are many products and services Uniform Solutions can offer your business.

  • Work Wear& Safety Boots

Uniform Solutions prefers to recommend Prime Mover and Bisley workwear - brands synonymous with tough, reliable, high quality workwear, providing brilliant value for money.
Being local, we understand the demands of the mining industry and have a proven track record in providing fast turnaround times for workwear for small and large businesses, including annual bulk issue.
We have recently introduced a range of safety boots, including popular styles in the Oliver, Steel Blue, Redback and Blundstone brands.
ONLINE ORDERING is available for Workwear and Safety Boots at: www.uniformsolutionsmackay.com.au        

  • Corporate Wear

Uniform Solutions can dress your staff to project a cohesive and professional business image.
We stock a wide range of brands including NNT, Australia's premier corporate uniform brand.Our Sales Consultants can work with you to provide the most suitable uniform wardrobe for your business and the best method of fitting your staff according to your needs. This could include one or more fitting days in the workplace each year, as well as serving your staff in-store. We can develop apersonalised Order Form to assist with your ordering process, and we create a template in our computer system to record your chosen styles to ensure our staff can serve you efficiently and accurately.

  • Polos

Uniform Solutions currently manufactures and supplies custom-made Polo Shirts for many local businesses.  These long-term customers continue to value the opportunity to brand their business through the provision of their unique polo. Uniform Solutionsurges other businesses to take advantage of this service.

  • Hospitality

Uniform Solutions supplies a number of the region's large clubs and hotels with uniforms for their reception, waiters, chefs, functionsstaff as well as house-keeping staff.  We cater for all sectors of the hospitality and food services industries, so if you are looking for uniforms for clubs, bistros, restaurants, cafes, hotels, resorts, or if you are a TAFE or school hospitality student, we can help you.
We have also introduced a range of chef's shoes and clogs that are comfortable, durable and economical.

  •  Health Care& Beauty

Uniform Solutions supplies uniforms for hospitals, medical practices, nurses, dentists, aged care workers, pharmacists and laboratory workers. We also stock beauty tunics for use in the beauty industry. It is often difficult to find a local supplier ofspecialised uniforms for these industries and Uniform Solutions can assist you with whatever your needs are.

Accessories

 

Belts:  Mens and ladies corporate belts or jeans belts - Uniform Solutions has a range of styles and colours to complete your work uniform.  We can also provide belts with buckles specifically engraved with your company logo to further enhance your corporate image

Work Socks:We stock the latest trend in work socks, Bamboo.  These socks exhibit excellent comfort, coolness and durability. Traditional work socks are also available.

 

Scarves and Ties:  Many businesses choose to include a scarf and/or tie as part of their corporate wardrobe. Uniform Solutions can supply a range of ready-made scarves and ties, or can manufacture a scarf and tie that is unique to your business.  These can be manufactured to include your company logo and/or colours and further enhance the professional image of your business.

Hats and Caps:  Uniform Solutions has a wide range of caps and hats available.  Logo embroidery will personalise these for your staff or use them to promote your business.

 

 

  • Alterations

Uniform Solutions offers a comprehensive alteration service for our clients.  All work is carried out by qualified professional dressmakers and is completed in the shortest possible time. The shop is open Saturday mornings and this service is particularly useful for staff who require modifications to their uniforms.Alterations can include:

  • Hems: shorten or lengthen skirts, trousers, shirts & jackets
  • Zips: replace or repair
  • Take in or let out trousers, skirts or shirts
  • Repair split sleeves and pants
  • Attach buttons
  • Special orders.
  • Promotional Gear

Most businesses use promotional gear - from caps and hats, bags, drink bottles, drink coasters, towels, stubby coolers to distribute to staff, clients and visitors.Uniform Solutions can have your company logo or imagesthat represent your business printed, sublimated or embroidered onto any promo gear you require.

  •  School Uniforms

Uniform Solutions stocks the complete range of uniforms for a large number of Mackay and District schools. Check our website www.uniformsolutionsmackay.com.au to ORDER ONLINE, or come in to-store to purchase.

  • Logo Embroidery / Screen Printing / Thermo Application

Uniform Solutions are your embroidery specialists. Our in-house digitisers and state-of-the-art embroidery machines ensure your logo embroidery needs are achieved with minimum turn-around times. We also provide screen printing and heat pressing of thermal designs , numbers and letters.

 

QUALITY ASSURANCE

Uniform Solutions has department managers and supervisors who ensure all systems and procedures are managed according to company policy.  We believe that best practice is achieved when consistency is provided.  We want our customers to receive the same high standards of product, service and supply every time they deal with Uniform Solutions.

WHAT IS OUR ULTIMATE GOAL?

Ultimately, Uniform Solutions would love to supply yourstaffwith their uniforms.  We have the confidence in our ability to do so - gained from past performance in supplying workwear and uniforms to very large companies, and from the knowledge that we have the range of uniforms brands and styles that meet your company's needs.
Our main business objective is to maintain our customer base by supplying excellent service and quality products, and to increase our customer base gradually so that we can ensure we can maintain this excellence.
We have a number of clients in the Mackay Region who could purchase their uniforms direct from the supplier due to the fact that their company has a National Contract with the supplier/manufacturer.  These local companies have chosen to have Uniform Solutions provide their uniforms because of the benefits of buying locally – the service is superior, delivery times shorter and the pricing is competitive.

 

STRENGTHS AND ACHIEVEMENTS

Uniform Solutions has been acknowledged and recognised for the highest growth in sales for 2009 and 2006 for NNT stockists in Australia and New Zealand and is one of the highest sellers of NNT Uniforms throughout Australia and New Zealand.  Although this is an obvious and tangible accolade, there are many clients who reward Uniform Solutions with positive affirmations and testimonials.
The continuing growth in our customer base and recognition of Uniform Solutions as one of the major suppliers of workwear and corporate uniforms in the Mackay region, is testimony to our reputation as the preferred workwear and uniform supplier for local businesses and beyond.
We have systems and procedures in place to ensure a consistently high standard of accuracy and timely deliveries of orders.
Our strengths also include:

  • We are a one stop shop for all your uniform needs;
  • We make your purchasing more efficient by being able to supply both workwear, safety boots, corporate uniforms and polos, eliminating the need to have multiple vendors;
  • We take the stress out of supplying uniforms for your staff;
  • We provide friendly, personalised service;
  • Our staff are trained and knowledgeable about the many products and services we have on offer;
  • We are the only stockist for some leading brands such as NNT;
  • We offer an in-house digitizing and embroidery service;
  • We can arrange for delivery of your orders
  • We can ensure your business stands out from the crowd – we take into consideration branding awareness;
  • You will save time and money;
  • We offer competitive prices.

 



We'd love for you to drop into our store and see the large range of uniforms that we have on display.



CALL 07 4951 3549

Shop 2, 88 Sydney St,
Mackay QLD
TRADING HOURS
Monday - Friday 8:00am - 5:00pm
Saturday 9:00am - 12:00pm